Refund Policy Of Passion Mart
Refund Process
Passion Mart is committed to ensuring a fair and transparent refund process.
Eligible Refund Cases
Refunds may be approved when:
- Returned product passes inspection
- Ordered product is unavailable after payment
- Wrong product was delivered
- Product is significantly damaged or defective
Refund Method
Refunds will be processed through:
- Mobile Banking (bKash/Nagad/Rocket)
- Bank Transfer
- Original Payment Method (where applicable)
Refund Timeline
Approved refunds are typically processed within 7–10 business days after product verification.
Partial Refunds
Partial refunds may apply if products are returned in a condition different from the original state or missing accessories.
Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after delivery
- Incorrect order placed by customer
- Minor color differences caused by display settings
- Products damaged due to customer misuse
Contact Support
For return or refund assistance, customers may contact our support team with their order details and relevant photographs if necessary.